How to Humanize CX in the Digital Age


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As technology advances, industry leaders will start to take a blended approach towards great customer experience strengthening human service with the help of tech. This is the idea of augmented intelligence where human and artificial intelligence meet to achieve goals.

In this report we examine humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis.

Join us at CX Asia Week 2019 and get an additional 15% off your passes when you use the code CX19_APCBUS. Don’t wait and reserve your spot before passes sell out!


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